Valamar Riviera enhances hospitality operations with Microsoft Fabric

Valamar Riviera enhances hospitality operations with Microsoft Fabric
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About company

Valamar Riviera d.d. is a leading hospitality company managing hotels, resorts, and camping resorts along the Adriatic coast and in the Alps. With a capacity to accommodate about 58,000 guests daily, Valamar excels in providing exceptional vacation experiences through a blend of rich heritage and modern amenities. The company is committed to sustainability and eco-friendly strategies.

Task

Deep Understanding of Guest Preferences

Develop a comprehensive data platform to gain insights into guests' preferences, experiences, and interactions.

Minimize Integrations

Reduce the number of integrations and eliminate data silos between essential systems.

Real-Time Data Analysis

Implement real-time intelligence (RTI) for immediate troubleshooting and alerting, enhancing operational efficiency.

Goals

Valamar aimed to develop a comprehensive data platform to understand guests’ preferences and interactions better. The primary challenge was to minimize integrations and eliminate data silos between essential systems. By integrating various external sources through Apache Kafka with their Azure-based data platform, Valamar channels data into an analytical platform for thorough analysis and insights.

Solutions

Fabric real-time intelligence

Result

Increased Guest Engagement and Satisfaction: Real-time insights and tailored marketing campaigns.

Improved Operational Efficiency: Streamlined operations and timely changes to service supplies.

Enhanced Data-Driven Decision Making: Optimized strategies and proactive responses to trends and insights.

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